Privacy and cookies

For MOSO International B.V., the protection of personal data is of great importance. We collect, process and use your personal data within the scope of your request and to provide you the best service possible. Below we would like to inform you about the processing we do.


We use “cookies”, which are text files placed on your computer, to help identify your computer so we can tailor your user experience . We collect your browser information to present our website to you in the preferred language. During this processes we do not collect and store any personal data without your express prior consent, in particular we abbreviate your IP address so that no reference to your person can be established.

To improve our website, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You may also prevent the data generated by the cookie, and related to your usage of the website (including your IP address), being captured and processed by Google by downloading and installing the browser plug-in available via the following link: By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Personal data provided by you

If you voluntarily transmit to us via contact forms on our websites or via e-mail personal data such as names, email or postal address, telephone number, personal messages etc., we store this data in our CMS & CRM systems. We use this data to provide the requested service (e.g. sending requested information). In order to answer your request, depending on the region where you live, we might send your data to one of our distributors for follow-up. After your consent to receive newsletters, MOSO stores this data for the purpose of personalizing and making relevant content for the newsletters. We store this data in our email newsletter software and CRM system.

Without your express consent, your personal data will only be used for advertising purposes within the strict limits provided by law. Without your express consent you will not be contacted for advertising purposes by telephone. You may object to the use of your personal data for advertising purposes at any time by contacting us at the address given below.

External Service Providers

We are partially assisted in the collection, processing and use of personal data by selected service providers which, in accordance with their assignments, act strictly according to our instructions and which are validated by us before commencing their activities and subsequently monitored on a regular basis. In addition to Google, Inc. for web analytics purposes, we share data collected with our technical website support company. After your consent to receive newsletters, we share your data with MailPlus, our newsletter service agency.

We use Hotjar and Facebook in order to better understand our users’ needs and to optimize the online experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language (used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Deletion of Data

We delete your personal data at the latest 24 months after receiving it, unless we store your information for ordering processes. You may at any time demand information on the data stored about you as well as the correction or deletion of incorrect data. Please address your objections, requests for information or deletion to:

MOSO International B.V.
Adam Smithweg 2
1689 ZW Zwaag
The Netherlands

Chamber of Commerce Alkmaar, the Netherlands 36052388
VAT number NL 8072.954.37.B01

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